Training Can Make or Break Your Automation Implementation

By Keith D. Dabbs, Sr. Manager, Procurement and Sourcing, Riverside Health System When the corporate accounts payable department at Riverside Health System (RHS) implemented an automated invoice payment software system, the entire health system went live simultaneously. However, what should have been a cost- and time-saving implementation became a logistical nightmare when the AP team (part of the Supply Chain Department) began noticing delayed vendor invoice payments, credit holds, and…