UMB Bank NA Employs Benchmarking to Set the Stage for AP Automation

Sandra Slaughter, APM, is vice president and AP manager of UMB Bank NA, in Kansas City, Mo.  “We were looking to automate our AP invoice processing, and I needed stats and data to justify or propose a solution,” says Slaughter. To accomplish her goal, Slaughter focused on invoices processed per AP staff member and percentage of invoices received electronically. Setting Up the Program “To start the process, we created production worksheets for each staff member to complete daily,” says…