You Can't Get There If You Don't Know Where You Are Going

"If you don't understand how you're currently doing things, it is going to be difficult for you to figure out what you want to change and improve, and to communicate your needs to a potential vendor," says Robin Towsley, accounts payable coordinator at Municipal Employees Retirement System of Michigan. Towsley is in the planning stage of automating her department's invoice processing and is excited about what the new technology will do for her operation. "I've been making a lot of contacts at…