Sony Pictures Shines a Spotlight on Motivation

The Customer is Always RightTraining Customer Services RepresentativesCompeting to WinEnergizing the StaffRecognizing SuccessMotivation Breeds ProductivityThe room is quiet. Off to the side more than a dozen people watch breathlessly as a man steps forward and takes the rubber ball into his hand. Nothing in the world exists but him, the ball, and the trash can. He lifts his arms, forming a nearly perfect arch, and watches as the ball glides effortlessly into the basket. As the crowd starts to…