Tackling Customer Service Challenges With Tact

Accounts Payable is not the customer service department, yet customer service is an integral part of the job in AP. To get some tips on how AP can deliver outstanding customer service, IOFM interviewed Karen Greenhaw, APS, Senior Global Disbursements Agent, Telecom Expense Management, FedEx Freight General Office (Harrison, AR). Greenhaw has been in her position for more than two decades. Some invoices come in via postal mail and some through eSettlements—an online system through which…