Fight the 'Invisibility Syndrome' with These Keys to Top Performance

"Accounts payable is not glorified like other departments that bring in revenue,” says AP Supervisor Michelle Stephens, APM. “We usually go unnoticed unless someone isn't paid on time—or is paid less than what they thought they were owed.” As a result, AP employees often feel overlooked and can begin to lack motivation. "That can cause both productivity and quality to suffer,” says Stephens, who has been in her job for more than 10 years at Ingram Barge Company (Nashville, TN).  According…