AP’s Enemy: CHANGE - How Cedars-Sinai Rebounds After Every Punch CHANGE Throws At Them

Michelle Flewellyn-Wiggins, Associate Director, Accounts Payable at Cedars-Sinai, has led the AP team for 20+ years adjusting to the constant impact of CHANGE. CHANGE in technology, CHANGE in people, CHANGE in compliance. It all impacts AP operations and her unfailing, sure-fire weapon of choice is an annual AP recovery audit.

She has utilized AP recovery audits for the past two decades to identify control gaps, recover the lost funds, and quickly refine AP practices. While CHANGE is unpredictable, an AP recovery audit is a constant that offers protection against the consequences of uncertainty.

Join the webinar for:

• The one thing Michelle will never do again
• Major problems eliminated based on decades of recovery audits findings
• The Cedars-Sinai Invoice chant: Key What You See
• Why CHANGE in 2019 caused a spike in recoveries
• Action items to fix control gaps

Mark Brousseau
President, Brousseau & Associates 

Over the past 26 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Michelle Flewellyn-Wiggins
Associate Director, Accounts Payable, Cedars Sinai Medical Center

Michelle leads the accounts payable team for Cedars Sinai, one of the largest nonprofit academic medical centers in the U.S. She has broad experience in accounting, budgeting, accounts payable audits, tax reporting, project management and healthcare management. She previously worked as a corporate controller for Skyline Displays and for Kleinert Industries. She also held a previous position as accounts payable manager for Warner Brothers Studios. Michelle earned Certified Accounts Payable Professional (CAPP) credentials from the Institute of Financial Operations and holds a degree in finance and accounting from Cleveland State University. She is based in Los Angeles, California.

Phil Beane
SVP, Global Field Operations, apexanalytix

As senior vice president of global field operations, Phil Beane leads our commercial and retail audit teams and international operations. His focus on customer satisfaction and value creation has helped to fuel a period of double-digit growth.

Phil previously was responsible for leading the apexanalytix audit and software implementation support teams in the Americas. Prior to joining the company, he worked with GMAC Insurance, Questcon Technologies and BCE Emergis, where he specialized in quality assurance consulting and management.

Phil graduated from the University of North Carolina at Greensboro with a degree in information systems. He also served in the U.S. Army’s 82nd Airborne Division as a communications specialist.