Drowning in Supplier Inquiries? How Agentic AI Can Resolve Routine AP Tickets in Minutes, Not Days!

If you run accounts payable or supplier support at an enterprise, you already know the pattern: thousands of repetitive tickets every week, the same invoice-status and payment-timing questions asked over and over, and an 8-to-24-hour response cycle that buries your team. More than 60% of those inquiries are routine data lookups, but the inquiries pull your best people away from the complex, high-value problems only they can solve.

In this session, Vlad Ciocan, VP of Customer Success & Performance at apexanalytix, will walk through how a Generative AI Ticket Response Agent reads, classifies, and answers routine supplier inquiries automatically. Pulling live invoice, payment, and remittance data and drawing on your own documentation to deliver accurate, personalized responses in minutes with no human touch required.

Through real, end-to-end examples, you'll see exactly how the technology works, where it hands off to your team, and how it keeps supplier data secure at every step.

What we'll cover:

• Why routine ticket volume slows down every response and what it's really costing your team
• How AI distinguishes a solvable inquiry from one that needs a human, and routes each one accordingly
• A live look at real use cases: invoice status, blocked-payment guidance, document-based "how-to" answers, and clean escalation
• The security framework behind it: multi-layer authentication, cross-vendor access blocking, and threat detection that protects sensitive data
• How responses stay consistent, accurate, and on-brand across thousands of suppliers
• A proven path to getting started, including how to pilot with a single ticket type

Mark Brousseau
President, Brousseau & Associates 

Over the past 30 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Vlad Ciocan 
VP, Customer Success & Performance, apexanalytix

Vlad Ciocan is Vice President of Customer Success and Performance at apexanalytix, where he leads the teams responsible for client support, platform performance, and helping enterprises get measurable value from their supplier management solutions. Over more than twelve years at apexanalytix, Vlad has advanced from frontline audit and application support into senior leadership, building deep, hands-on expertise in helpdesk operations, technical implementation, and the day-to-day realities of supporting suppliers at scale. A Certified Scrum Master and U.S. Army veteran, Vlad holds a B.A. from the University of North Carolina at Greensboro.

Samantha Hart 
Presales Solution Consultant, apexanalytix

Samantha Hart is a Presales Solution Consultant at apexanalytix who speaks fluently to both the technical and business sides of supplier risk management, drawing on a rare combination of hands-on audit experience and presales expertise. She helps prospects understand how the company's supplier data and fraud prevention solutions protect their payments and streamline onboarding. Based in Atlanta, she built her finance foundation as an Audit Staff Accountant at EY before moving into technical sales engineering. She holds a Master of Accounting from Florida State University.