Put AI Agents to work in your AP inbox

The AP inbox is where your team's time quietly disappears. Payment-status questions, duplicate invoices arriving through three different channels, W-9s, and bank account change requests that may or may not be legitimate. AP reviewers spend the equivalent of a week every month working through it by hand, and the volume only grows. What if the routing and status-chasing handled itself, and your team only stepped in on the decisions that matter?

In this session, AppZen Solutions Consultant Sal Farace shows how our AP Inbox Service Center turns supplier email into autonomous workflows. The AI Agents read each email and pull live data from your ERP, then take action. They answer routine vendor questions in minutes using live ERP data. They flag duplicate invoices before a double payment goes out, and route suspicious account-change requests to Vendor Management for verification, with your team in control of every decision. You'll see real use cases from teams already running this, and leave with the best practices to put it to work.

In 30 minutes, you'll see how to:

• Categorize and route vendor emails in real time, from W-9 requests to bank account changes
• Answer payment-status inquiries using live ERP data, and send remittance details without manual lookups
• Catch duplicate invoices across every channel and reconcile vendor statements before discrepancies become payments
• Configure Agents in plain language with no coding, so they fit how your team already works
• Decide when Agents draft a response and when they auto-send, keeping your team in control
• Replace shared-inbox triage with ticketing that adds accountability and reporting

Mark Brousseau
President, Brousseau & Associates 

Over the past 30 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Sal Farace
Solutions Consultant, AppZen

Sal Farace is a Solutions Consultant at AppZen, where he helps finance teams put AI Agents to work across Accounts Payable and T&E operations and turn AI adoption into measurable return. He brings more than a decade of experience in enterprise software and finance operations, with earlier roles in ERP implementation, invoice automation, and sales engineering. Sal holds a Bachelor of Science in Industrial and Systems Engineering from Virginia Tech.