Turning Vendor Setup & Maintenance KPIs into Action: Process Fixes, Data Cleanup, and Risk Reduction

Leverage Key Performance Indicators (KPIs) to enhance your vendor management processes. This webinar will guide Accounts Payable and Vendor Maintenance teams through best practices for tracking, analyzing, and improving performance and efficiency. Identify the right KPIs and how to use them to support business cases for automated solutions and process improvements.

Key Takeaways:

• Understand the difference between everyday metrics and critical KPIs, and why focusing on the right indicators is essential for strategic improvement.
• Review 14 KPIS recommended for vendor setup activities that indicate a need to update your vendor add and chance process, staffing levels, or team member training.
• Review 11 KPIs recommended for vendor master file data that can indicate a need for updating vendor data, implementing a chance in the vendor process, or risk of fraudulent payments.

Handout: Get a practical checklist of KPIs to collaborate with leadership and other departments, such as Sourcing/Procurement.

Debra Richardson
Trainer, Consultant, and Speaker, Debra R Richardson, LLC

Debra is an accounts payable speaker, consultant, and trainer with over 25 years of experience in AP, AR, general ledger, and financial reporting for Fortune 500 companies, including Verizon, General Motors, and Aramark.

For over a decade, Debra has focused on Global Vendor Maintenance and implemented a vendor self-registration portal for 140k+ global vendors across five ERPs. In her consultancy, she focuses on authentication techniques, internal controls, best practices, and vendor validations to prevent fraud in the vendor master file. She is the President of the Central Atlantic Region IOFM Chapter and is the IOFM Ask the Expert for the Vendor Master File Category.

A Certified Fraud Examiner (CFE), Debra works with accounts payable and vendor teams to pay the right vendor by offering consulting and vendor process training sessions to avoid fraud, fines, and bad vendor data.

She has a YouTube channel where she posts vendor master file tips every Tuesday and hosts a weekly podcast, “Putting theAPin hAPpy”.

Grace Berube
Senior Content Manager, IOFM

Grace is the Senior Content Manager at the Institute of Finance & Management (IOFM), where she has led content strategy and development since 2022. In this role, she oversees all aspects of IOFM’s digital and event-based content, ensuring it remains timely, relevant, and actionable for all financial operations professionals.

Grace manages IOFM’s robust library of site content, leads the organization’s editorial and member webinar programming, and hosts IOFM’s podcast series. She also oversees a team of subject matter experts who contribute thought leadership and educational articles. In addition, Grace curates and manages all speaker content for IOFM’s in-person and virtual events, ensuring consistency and quality across every touchpoint. With over three years in the role, Grace brings a deep understanding of the financial operations landscape and a passion for delivering content that empowers professionals to excel in their roles.