What Recovery Audits Reveal: Industry Benchmarks, Big Claims and Real-World Takeaways

EG America’s accounts payable team has navigated significant change in recent years with M&A, process improvements and systems changes. In this webinar, Stacy Gratton, Director of Accounts Payable at EG America, shares a practical perspective on what prompted EG America to pursue a recovery audit, what the process looked like from an AP leader’s standpoint, and how the results informed both financial recoveries and lasting improvements.

You’ll also get a data-backed view of what recovery audits are finding across large enterprises today. Using benchmark results from over 300 recovery audits, we’ll break down recovery rates and claim patterns by industry and spend band. Plus, what large claims and client satisfaction trends reveal about where audits deliver the most value for finance and AP teams.

What you’ll learn:

• A real-world audit story from the AP leader’s seat: The business conditions that typically increase risk (e.g., M&A activity, process changes) and when is a good time to take a closer look at payables.
• Common sources of recovery and how teams reduce recurrence: The types of findings recovery audits often uncover (e.g., duplicates, hidden credits) and how audit insights can drive control enhancements and process improvements.
• Recovery audit benchmark data: With data from over 300 accounts payable recovery audits across 20 industries, we will share some insights to help companies benchmark against peers.
• Million-dollar recoveries: How often $1M+ claims occur and what they may signal operationally.

Mark Brousseau
President, Brousseau & Associates 

Over the past 30 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Phil Beane
President – Global Transaction Compliance Solutions, apexanalytix

As President – Global Transaction Compliance Solutions, Phil Beane leads our commercial and retail audit teams and international operations. His focus on customer satisfaction and value creation has helped to fuel a period of double-digit growth.

Phil previously was responsible for leading the apexanalytix audit and software implementation support teams in the Americas. Prior to joining the company, he worked with GMAC Insurance, Questcon Technologies and BCE Emergis, where he specialized in quality assurance consulting and management.

Phil graduated from the University of North Carolina at Greensboro with a degree in information systems. He also served in the U.S. Army’s 82nd Airborne Division as a communications specialist.

Stacy Gratton
Director of Accounts Payable, EG America

Stacy Gratton is a seasoned global finance leader and accounting professional with deep expertise across accounts payable and receivable operations, cash flow management and GAAP compliance. She is currently the Director of Accounts Payable at EG America, where she drives process improvement, KPI-based performance management, and strong internal controls. Previously, she spent nearly 20 years at Skillsoft leading global AP and AR teams, supporting M&A integrations and partnering across the company to ensure accurate financial reporting.