Strategies & Tactics

Change Management: Understanding the CFO Mindset

One universal truth is that your job will be easier if you can make your boss look good to her boss. For most of us in AR, that means understanding what makes your CFO tick. What Do CFOs Care… Read More

How Entry-Level Staff Can Add Value

Having a hard time getting new customers to use your payment system? It’s a common challenge. Customers hate new technology as much as you do. Sales is rarely willing to get involved, or have… Read More

Process Improvements Aid Customer and Employee Satisfaction: Part Two

In this third part of a three-part series, we discuss assigning end-to-end ownership: the second step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems

Process Improvements Aid Customer and Employee Satisfaction: Part One

In this second part of a three-part series, we discuss defining the problem: the first step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems and no

Process Improvements Aid Customer and Employee Satisfaction: Q&A

Improving cross-functional processes like Order to Cash (O2C) isn’t just about squeezing out costs or freeing up the time of finance or procurement professionals. Poorly run processes can damage… Read More

Managing Multiple Generations in the Workplace

Does your organization pass the “shoe test”? That is, if you look under the table at your next meeting and everybody is wearing similar footgear, you probably don’t have much diversity among

Salary trends for AR, Credit/Collections, and AR Shared Services

Compensation for Accounts Receivable management and staff positions has climbed steadily over the last two years as demand has outstripped supply, according to the just released 2017 Salary Guide:… Read More

AR in Healthcare: What Are the Special Challenges?

Few AR and collections departments face greater challenges than those situated in the U.S. healthcare sector. For these professionals, making sure the company is paid in full and on time involves not

AR in Professional Services: What Are the Special Challenges?

The tasks that face an AR professional each morning—drinking his or her first Morning Joe and pondering the to-do list for the day or week—can vary significantly by industry sector. Even though

AR in the Government Sector

Managing and collecting receivables for government entities is in many ways a different universe than in the business world—and AR’s tasks in government also differ significantly according to