Setting, Tracking, and Improving Performance Metrics

July 28, 2014


The three-person AP department supporting the four main hospitals at Jones Lang Lasalle at Beaumont Health System in Royal Oak, MI was experiencing multiple problems with invoice processing and payments. They decided to benchmark the challenges and assess what steps would relieve the problems. AP decided to implement specific performance metrics, which would allow the department to track performance, determine where glitches were occurring, and determine whether improvement efforts were…

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