MGM Resorts Achieves Measurable Process Improvement

Kathy Sharp, Executive Director of Accounts Payable for MGM Resorts International in Las Vegas, embarked on a quest to improve invoice processing and other processes in AP. “Our AP department had been doing things the same way for many years,” says Sharp. “We knew that there had to be a better way to process our payables documents.” Here are the steps Sharp took to tune up her processes and procedures over a period of 18 months: Create a process-evaluation team. The team consisted of…