Memorial Healthcare System Improves Invoice Processing With ECM

The decision to implement a benchmarking program was prompted, in part, to compare Memorial Healthcare System to others within the industry, says Ricardo Menoscal, APM. He initially turned to the Internet, searching Web sites to learn what processes to measure. “We determined areas within the department and systems that we wanted to measure to ensure efficiency,” he says. “That took several months to construct and refine.” Menoscal benchmarks several AP processes, on a daily and monthly…