Duplicate Payments: An Ounce of Prevention, a Pound of Cure

  The primary role of AP is to pay invoices accurately and on time. That means paying each individual invoice once and only once! Yet duplicate payments in AP can happen for a number of reasons—and when they do, they erode departmental efficiency and in the worst case, the bottom line, too. It’s important to be aware of the causes of, as well as the remedies for, duplicate payments, stresses Sandy T. Lam, APS, Procurement Analyst, Finance Strategy & Operations at Aetna, Inc. (Hartford, CT), a…