Conduct a Customer Satisfaction Survey—It's Worth the Pain

By Pam Miller, APMD An often-recommended means of improving AP processing as well as the overall reputation of AP is the customer satisfaction survey. Yet few AP departments actually put this concept into play. Why? Most often the answer is that AP just doesn’t want to know! Surprise Your Customers by Asking for Their Input It’s really hard for us on the inside to understand how we are perceived from the outside. It’s even harder to understand how accounts payable procedures, which seem…