Leadership

When the Broward County Administrator and  Board of County Commissioners felt it was time to update Broward County's payroll system, AP was alerted that all hands were needed on deck. "Payroll is… Read More

How do you divide the work in your department?

In some accounts payable departments, the plan for how to divide up the work was developed long ago by persons unknown. Out of habit–or inertia–the

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Are you having occasional challenges finding the right tone and approach to use with some of your younger AP staffers? And do you wonder about what incentives work best to recruit and retain works… Read More

Did you ever wish you had a bunch of “workaholics” in your AP department? Well, be careful what you wish for. Workaholics can wreak havoc in terms of lost productivity, increased health-care… Read More

By Pam Miller, APMD An often-recommended means of improving AP processing as well as the overall reputation of AP is the customer satisfaction survey. Yet few AP departments actually put this concept… Read More

What kind of brand has your accounts payable department built? Marketing executives have long understood that building a brand goes far beyond simply training consumers to recognize a product by… Read More

Communication is vital to all business operations. Effective communication within your organization positively affects communication outside – the two are connected. In accounts payable, effective

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Automation technologies benefit accounts payable departments in a variety of ways. Reduced paper volumes, lower costs, and streamlined invoice approval and payment processes are typically enough to… Read More

AP managers often talk about what it takes to keep their AP staffs motivated and informed. But what about AP managers or directors? What does it take to keep them motivated?Actually, AP managers are… Read More

Oak Smith is the AP manager for DaVita, Inc., a dialysis services provider. Ask him the key to maintaining motivation and morale among his 71-person staff and he’ll answer in one word: Presence.

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